?Harassment from Tikona Internet services and Broadband services asking for settlement after 1.2 years without service usage ?
Hi,
This is to bring into your kind consideration that, I took an internet connection from ?Tikona? at my home address (Agra) 14 months ago and paid the Installation charges + security deposit + advance of one month. I asked them that I need this connection only for 2 months at the time of installation only as I had to get back on Job in Noida(I had accident and was on complete bed rest in Agra).
Later after 20 days of connection installation the service got deteriorated extremely bad thus I asked them to get this whole set up disconnected as I was not having my purpose and complaint resolved.
I constantly asked the local Manager(Vivek- in Agra to whom I contacted for installation) to disconnect my whole setup as the service was very deteriorated, but nothing was done even after trying hard a lot.
I returned Back to Noida after 30 days and went America for 8 months I this duration I haven?t received any outstanding bill and not any single communication neither.
on phone nor on email address.
On 21/ 12/ 2012, we got a call on 09997438233 from some Mr Ganesh Chauhan 09873253424 introduced himself as advocate in Tees Hazaari court.
He asked us to settle down for 2500 Rs or threatened us to pull us into a court case as he mentioned that he sent notices to my address twice.
But I would like to clearly mention that the internet was not used for more than 30- 35 days in total and we have not received any bills/ communications and such notice from any judiciary body after that.
Kindly help us to trivialize the issue as I was handicapped at that time couldn?t do much at that time online. This is not about the money, but something about the wrong ?practice/ process and customer exploitation as I had spent huge time and efforts to disconnect the connection 1.2 years ago and now getting such harassment calls to my Mother at my home without any bills generated and communication in the meanwhile of this 1 year time frame.
Best Regards,
Ankur Agarwal
08586933246
Registered Phone # 09997438233
Source: http://www.consumercourtforum.in/india/tikona-internet-and-broadband/
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